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Terms & Conditions

Last updated: March 2026

These Terms and Conditions govern your booking and stay at Lekki Haven, a shortlet apartment operated by Caramel Cove Limited, located in Edgewater Estate, Lekki Phase 1, Lagos, Nigeria. By making a booking, you agree to these terms.

1. Booking & Payment

  • All bookings are confirmed only upon successful payment.
  • Prices are quoted in Nigerian Naira (₦) unless otherwise stated.
  • Cleaning is complimentary. A refundable caution/security deposit of ₦50,000 is added to all bookings.
  • The total amount is due at the time of booking.

2. Check-in & Check-out

  • Check-in: from 2:00 PM
  • Check-out: by 12:00 PM (noon)
  • A valid government-issued ID is required at check-in.
  • The full address and access instructions are provided 48 hours before check-in via email.

3. Maximum Occupancy

The apartment accommodates a maximum of 2 guests. Additional guests or visitors are not permitted without prior approval.

4. Caution / Security Deposit

  • A ₦50,000 caution deposit is collected with every booking.
  • The deposit is refundable within 48 hours of checkout, subject to a satisfactory apartment inspection.
  • Deductions may be made for damage, missing items, excessive cleaning, or violation of house rules.

5. Cancellation Policy

  • 7+ days before check-in: The accommodation total, cleaning fee and add-ons are refunded, plus the caution deposit returned in full.
  • Less than 7 days before check-in: The accommodation total, cleaning fee and add-ons are not refunded. The caution deposit is still returned in full.
  • No-shows are non-refundable.

6. House Rules

  • No smoking inside the apartment.
  • No parties, events, or loud gatherings.
  • No pets.
  • Guests are responsible for keeping the apartment in reasonable condition during their stay.
  • Quiet hours: 10:00 PM – 7:00 AM (estate regulation).
  • The private garden is for guest use only — please do not damage the AstroTurf or plantings.

7. Damage & Liability

Guests are liable for any damage caused during their stay. Costs exceeding the caution deposit will be invoiced to the guest. Lekki Haven is not responsible for loss or theft of personal belongings.

8. Minimum Stay

  • Weekday stays (Sun–Thu check-in): 1 night minimum.
  • Weekend stays (Fri/Sat check-in): 1 night minimum.

9. Force Majeure

Lekki Haven is not liable for failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, civil unrest, government actions, or severe weather. In such cases, we will offer rebooking or credit at our discretion.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

11. Contact

For questions about these terms, contact us at [email protected].